#1 Can I refuse to accept returns on my eBay listings? Packing and shipping is a significant part of the process. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. The seller can`t refuse a faulty return, simple as that! You can choose whether to accept returns if a buyer changes their mind about a purchase. I have been through the appeal system with eBay… As long as you don't say you accept returns you can. In this type of request, only the buyer can close the case, unless you let it expire. So it's wise to address these concerns before they even become an issue for a buyer. Buyer would just say the item isnt as expected and ebay will ALWAYS force you to accept and pay for the return. I'm selling shirt, and I put in description ''Check the sizing chart before order''. What else can I do (if anything)? Take eBay Defects Seriously to Continue Selling, eBay Sellers Beware: Types of Buyer Fraud and How to Report Offenders, 5 Strategies for Reducing Clothing Returns on eBay, The Balance Small Business is part of the, 30-day return with buyer paying for shipping, 60-day return with buyer paying for shipping. The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. Aron Hsiao. You can order double-walled boxes from Uline, Bubblefast, or pick up at office supply stores or Home Depot in the moving boxes section. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. As an eBay seller, return requests come with the territory. If you buy from a UK registered business seller you do. We do not get a choice in the matter is the blunt answer to the question. And these are valid reasons to request a return, according to eBay. Meet other eBay community members who share your passions. Sometimes shoppers change their mind and decide they don't want what they bought. Seller ratings and feedback scores serve as a useful barometer for other buyers when making buying decisions. You can send your bags to experts who can certify the authenticity and then ship the item to the buyer. They know you have no good choices for internet selling. It does not matter if the seller says NO RETURNS or not. However, today (June 10th), I received a message from the buyer said it's too small, wants to return it. Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. Most sellers don't realize that their NR policy only applies to cases of Buyer's Remorse. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to accept returns … Read the Ebay … It says I accepted it. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. Being sent broken items or products that are missing parts can likewise taint a transaction, and so can receiving shipments that are damaged or seem fake. 0 Helpful Kudo Options. Review the sales order to make sure the right item is being shipped. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. It's just as important as writing the listing and taking photos. Is an eBay Restocking Fee Good or Bad for Business? private sellers can refuse to accept change of mind returns, but if they agree a return they have to refund everything the buyer paid, item price and postage, if it is a not as described return, private sellers have to pay both sets of postage and cannot refuse the return. ebay allows returns up to 45 days for items "not as described" which in your case with a snag, its not as described. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Take some time and read the rules and guidelines, you might need them when you get suspended for not knowing what you agreed to. Now that eBay also makes the seller pay the return postage sellers can brace themselves for a lot more disguised "change of mind" returns. Use bubble wrap to envelop and protect the item on all sides. Full Bio. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. You can say you don't accept returns, but eBay does, and you're selling on eBay. I do not know if you are dealing with an inexperienced buyer or an adept scammer. You already offered to accept a return. Your odds of the sale being final are not good. If you choose this option, just be sure not to cram too much into the envelopes, like a large pair of jeans or a coat. By. 4 min article; Check the status of your return or missing item request. Another solid shipping tip includes using pool noodles (the foam cylinders kids play with when swimming) to help secure items. Worst outcome if you refuse the return: The buyer opens a dispute, eBay refunds their money, they don't send you the jacket back, *and* leave you a negative review. That's why it's essential to make sure every buyer is satisfied with their purchase. Had the item had all these faults he would not have taken the item. Im a seller on eBay. Isn't this against eBay policy regardless of a seller's terms on a listing? you open a return, seller issues return label, if they don`t, ebay will. You just have to make a disclosure. If the item is new and you have a UPC, include it. Keeping buyers happy is eBay's top priority, and they expect it to be the sellers' concern too. How about if buyer leave a negative feedback? You can choose whether to accept returns if a buyer changes their mind about a purchase. Any other return policy Ebay has always expected sellers to accept those returns. Bought old or fake Chanel No 5 recently and seller refuses to accept a return. If it gets to that level and eBay is asked to mediate a dispute, things can quickly go south for the seller. If a seller refuses to accept the item, PayPal may award the Claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the seller. Buyer lied. If the message is as you put in the OP, I do not think that it requires a reply. So even though eBay US sellers can technically refuse to accept returns, they are definitely encouraged to do so. Ebay will FORCE a refund if required from the seller. - My store does not accept returns since we make Handmade Made to order, I dont accept returns so the buyer is refusing to sign for package, I cancelled order within 2 mins of purchase, seller ignored it and refuses to accept return. I ordered a phone, where in the listing the phone was in good condition. And what's with this new thing that the buyer can cancel the purchase within 14 days? If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. Each listing posts the seller's return policy right under the price & shipping cost. These ratings are averaged in with feedback from other buyers to determine the seller's rating and feedback score. Re: seller refuses to accept the return for refund Also Jake, you don't refer to what RM on line tracking for package's says. Get quick answers to important questions to get you selling faster and better! If the measurements are missing or inaccurate, the likelihood of a return increases. Buyer has refused delivery? If you're selling unfamiliar items, it's best to do some research to verify that all parts are included. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. You ever return something to a store? If the package looks good when a buyer opens the item, hopefully, they remember that and know you took time and extra care. Ebay seller refuses to accept return. When I sent the eBay return form to them they declined the return. You have Opened a Returns Case, if he doesn't accept the Return and fully Refund you, after 8 days you will receive an Email from Ebay with a link to Escalate the Case. Not sure why eBay offers that option when they allow and demand Seller accept almost all returns. I accept 14 days return, but this one obviously over 14 days. Automatic returns. I have opened a return request, but the seller refuses to accept a return. This is ebay, where buyers do have protection against the no returns policy - private or business seller If the item arrives and is not as described and the seller is refusing to refund upon return, yes, open a dispute and your refund will be made to you after return Returns are at your expense For “Top-Rated” sellers, the standards are higher at 0.5%. However, I've been refused by a business seller, who said they had a No Returns policy. When buying clothing on eBay, many buyers measure a similar item they already have that fits well and compare the measurements to the eBay listing. For sellers who have listed more than 400 items in the past three months, eBay only goes back three months. However, I've been refused by a business seller, who said they had a No Returns policy. Thats what I thought. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. The seller said that they would send a full refund if they could get their commission back. PHONE ebay and Paypal. If we're asked to step in and help and the item is returned used or damaged, you will not be able to issue a partial refund even if you qualify to issue partial refunds under our seller protections. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. eBay doesn't have to return money or pay for shipping like the Seller does on a fraudulent return so they are pretty free when it comes to giving away the Seller's money. State that the seller refuses to provide you with return postage label - and has specifically stated that he/she refuses to pay for your return postage - and that eBay return postage label can't be used as it's not a domestic return. With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Doesn't matter. The seller can put whatever twaddle he likes in his listing, BUT he signed the ebay user agreement when he signed up to the site so he has to accept returns of faulty goods. The request goes through eBay to the seller. Generally, problems with one of these elements cause buyers to request a return. Make sure you have added your Tracking. When a seller uses NO return policy, eBay assumes the seller does not want the item back. Including measurements in your descriptions is also very important, especially if you're selling garments. Give the box a good shake to ensure it's secure—if you hear movement or rattling, you need to additional packing materials. I was just wondering if I can refuse to accept returns on my listings People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. If the seller does not respond to the return request, we may refund the buyer and seek reimbursement from the seller without requiring the buyer to ship the item back. Getting defects removed is possible, but you have to file an appeal after communicating with the buyer, and it's easier—and, frankly, wiser—to find a resolution before it gets to that point. Another option is a company called Authenticate First, which is also staffed with experts who can determine if an item is authentic and provide a certificate of authenticity that can be included in the eBay listing. Apply that same level scrutiny to everything you sell, whether it's garments, shoes, jewelry, watches, paintings, posters, or household goods. 2 min article; Get help if you bought as a guest. Sorry for my broken English. I recently purchased a new Keurig K450 from a seller on ebay. As you highlight, they had the opportunity to inspect before taking … Ebay will Refund you from the Sellers Account. The power button doesn't work. Then it's up to the sellet was my understanding, based on whether the seller is happy to accept returns for change of mind. I've had to return some poor-quality items to a seller. If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. Up to 60 days after a transaction is completed, buyers can rate their experience. The gold inside an iPhone and other mobile phones can be sold for cash. So you do in fact accept returns. Follow Linkedin. Check when you have to offer refunds and accept returns. How eBay Sellers Can Cancel Bids, Cancel Sales, and Block Buyers Sellers can choose not to sell, but it's not always a wise idea. In some cases, we may automatically accept a return request on the seller's behalf. An item may not be just what the buyer wanted, or it might be the wrong size. Thanks. Re: Seller refuses to accept a return. eBay's money-back guarantee may mean that a return is unavoidable. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. They can say it, but it does not make it so. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. When that happens, their ability to sell is limited and sometimes restricted. For its part, eBay is less concerned with the ratings a seller receives and more concerned with the level of service they provide to buyers. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. Skip to main content. However, I've been refused by a business seller, who said they had a No Returns policy. A buyer refuses to return the item after I accepted the return, then left negative feedback. Likewise, if you know who manufactured the item and when and where it was made, feel free to include that information as well. If it's a new item, make sure all the packaging is intact. Before you start packing your item, double-check everything. He cannot return an item without your acceptance, consent and address in an ebay message. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So your only option would be to open and SNAD, which would not be right as you've agreed that the shoes are the correct size. If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, 18 Tips to Avoiding and Removing Negative Feedback on eBay, Calculate eBay and PayPal Fees Before You Sell, How to Use Disclaimers in eBay Descriptions for Smooth Transactions. Buyers have figured this out. Frankly, he cannot do what he says he is going to do. - If you can't take returns, your flyer on what to do and how to contact you if they find a flaw with the item becomes very important. Ship clothes with a reusable polyvinyl envelope that the buyer can use to send items back if they need to. Make sure the brand name, the size, and the color are all accurate and included. If you're a seller, the first place to start is examining everything. If you choose to sell higher-end handbags, blue jeans, watches, or sunglasses, one way to prevent returns is to have them authenticated. 6,839 Views Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Point out also that the seller had stated - in the listing - that the item location was within Australia. Create a checklist for yourself to follow when you ship the item and to include for the buyer to confirm everything has been received. 558645636385 8725533e-cb73-4539-b2e3-a8d684009fbf:176a86f4a32 19997. I thought eBay, and perhaps the law, required a returns to be accepted. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. On eBay in the UK, their returns policy is in line with the law, but Amazon.co.uk goes further, requiring sellers to accept returns for 30 days from receipt of the item. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. I think you may have to wait a day or two before you file a NOT AS DESCRIBED - it will take time to get your money refunded. So the short answer is no, realistically you can't refuse a return. I have had similar things happen. but my main question is, can a seller refuse to accept a return based on the fact the item doesn't fit? I sold a shirt on May 10th, posted on May 12th. I refuse buyers return request. Despite the opportunity, not every buyer weighs in. With few exception, no seller really has a no return policy that is enforceable on Ebay. 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